Terms and Conditions

Refunds

• Refunds are possible if you receive a wrong or defected product.
• If you received a defected or wrong product or have any kind of issue with the product, please Contact Us as soon as possible.
• Please make a video of unboxing the product Order ID should be visible as a proof that you received a defected or wrong product.
• In case you received a defected or wrong product, the amount will be refunded to you within 7 working days.

Cancellation

• Cancellation is possible till after 10 hours of order placement or before the package has left the facility
  Eg: If you placed order at 9 a.m then you can cancel the order before 7 p.m given that the product has not been shipped from our facility before that.
• Cancellation can be requested by mailing us at admin@thecassava.co

• Please note:

  1. Subject should be "Order Cancellation".
  2. Message should contain Order ID
  3. Reason for cancellation

Address Change

• Address can not be changed after 2 hours of order placement.
• If you want to change the delivery address of an already placed order (within 2 hours), please mail us at admin@thecassava.co in following format
  1. Suject should be "Change Delivery Address"
  2. Message should contain Order ID:
  3. Message should contain New Complete Address (House Number/ Flat Number/ Office Name, Building Name, Sector, City, State, Near by location and Pincode)